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Got Questions?

We've Got Answers

Whether you're curious about our underground fiber construction, service plans, or installation process, we've compiled answers to the questions we hear most often. Search below or contact our local team directly.

 Top Questions

Who is Speedwavz?

Founded in 2011, Speedwavz was built on a simple belief. Rural communities deserve a real connection. We started with wireless and spent over a decade earning the trust of the people we serve. Joining Ohio Gig gave us the tools to build fiber too. Same local faces, stronger network, bigger mission. 

 
How fast is the internet?

Our fiber internet plans range from 300 Mbps to 1 Gbps with highly consistent upload and download speeds. For residential power users and businesses needing more, our GigaXstream plans offer speeds up to 10 Gbps.

 
What areas do you serve?

We proudly serve communities throughout Marion and Union Counties, including Marysville, Richwood, Mount Victory, and West Mansfield, with ongoing expansion into surrounding areas.

 
Do you offer TV service? We're an internet-only provider, which means no forced bundles or services you don't need. We've partnered with MyBundle.TV to help you find your streaming service and save time and money.  
Is there a contract?

No contracts are required for standard installations and services. We believe in earning our customers’ business without obligations. Our transparent pricing means no hidden fees or surprise rate increases.

 
How do I sign up? Signing up is easy! Fill out the registration form and our team will guide you through the process to get you connected in no time.  

FREQUENTLY ASKED QUESTIONS

What is fiber internet?

Fiber internet transmits data at light speed through fiber-optic cables. This provides dramatically faster and more consistent performance than traditional cable, DSL, or satellite.

Is installation included?

Yes, standard installation is included with every plan at no extra cost. Our local technicians ensure everything is set up correctly for optimal performance, and we'll make sure you're connected before we leave.

How to cancel service?

You can cancel at any time by contacting our local customer support team. Our customer service representatives will guide you through the process.

How do I get support?

Contact our local support team 24/7 via live chat, phone, or our online contact form. We're here to help with any technical issues or questions about your service.

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